Preferential Escalation definition
Preferential Escalation. The case will be escalated to the next level faster because it has a higher priority over another case with the same level of severity. • MSRP: Acronym of sales retail price without taxes • RPO: Acronym for Recovery Point Objective. It refers to the period that elapses between the moment of the loss of information and the moment when the last backup or last point of data restoration was finished. • RTO: Acronym for Recovery Time Objective. It is the time between data loss and its recovery.