☐ Pre-defined definition
☐ Pre-defined the mitigation is initiated through authorization or characteristics previously defined by the company. The company is notified from detection until the end of an attack. Through reports, the company will obtain detailed information about the attacks that attempted to impact its online services and that could harm its business. ☑ TECHNICAL CHARACTERISTICS: Protection via BlackHole ☐ ☐ IP Black/White List ☐ ☐ TCP SynfloodAttack ☐ ☐ IP Fragment (bandwidth) ☐ ☐ TCP FloodAttack ☐ ☐ UDP FloodAttack ☐ ☐ TrafficShaping ☐ ☐ Other TCP/IP applications ☐ ☐ Geographical Protection ☐ ☐ DNS FloodAttack ☐ ☐ HTTP FloodRequests ☐ ☐ SSL Overload Protection ☐ ☐ VoIP FloodAttack ☐ ☐ Behavioural analysis of Inbound and Outbound traffic ☐ ☐ Dedicated Inline Protection ☐ Cloud Signaling ☐ Service and Monitoring 24/7/365 ☐ ☐ TECHNICAL PROPOSAL UOLDIVEO – OPT-17/21631-A ☑ SLA: Monitoring and management of contracted MSS service assets 24x7x365 Start of operation in the event of an Incident 15 minutes (after detection by the SOC monitoring) Service Requisitions (Information, Analysis and Policy Changes) 08 hours after the opening of the call, except when a maintenance window is necessary. Alteration and inclusion of attack recognition signatures 08 hours after release of the updates by the manufacturer, conditional on approval by UOLDIVEO Assistance time for Service Requisitions Monday to Friday from 09:00 to 18:00. (Calls opened outside these hours will be assisted on the next business day) Time for Opening a Service Requsition 24x7x365 Assistance Time for incidents 24x7x365 Periodical Report Monthly, delivered in the month following the service provision Root Cause Analysis Report 05 business days after the incident has been closed. Stabilization Period (SLO) 03 months (after entering into operation) Changes in the environment made by the client that might impact on the contracted services Report 48 (forty-eight) hours in advance Programmed interruptions by UOLDIVEO for preventive and/or corrective maintenance Will be communicated to the Client 48 (forty-eight) hours in advance Updating of status and activities during the mitigation process 3 hours (Visual monitoring of the mitigation with the Clients’ Panel made available, enabling the analysis of the impacts on the contracted internet bandwidth) TECHNICAL PROPOSAL UOLDIVEO – OPT-17/21631-A ☑ MITIGATION TABLE: Monitoring and management of contracted MSS service assets 24x7x365 Availablity of the Datacenter 99.90% Availability of...