PERFORMANCE BANDS Sample Clauses

PERFORMANCE BANDS. Green Less than 5% outstanding or late orders at month end.

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PERFORMANCE BANDS. Green Less than 5% of Repair Orders being considered late at month end Amber Between 5% and 10% of Repair Orders being considered late at month end Red 10% and over of Repair Orders being considered late at month end KPI Number 4 KPI PDS Task Delivery Completion Dates Incidence Measure The delivery date as stipulated on the accepted TAF B. Who? Contractor

PERFORMANCE BANDS. Green Less than 5% of Supply Orders being considered late at month end Amber Between 5% and 10% of Supply Orders being considered late at month end Red 10% and over of Supply Orders being considered late at month end KPI Number 3 KPI Delivery of Repaired Items Incidence Measure The delivery of Repaired Items as requested on the Electronic Demand Order shall be in accordance with the agreed firm lead times as detailed on SOR Annex D Who? Contractor

PERFORMANCE BANDS. Green Less than 5% outstanding or late orders at month end. Amber Between 5% and 10% outstanding or late orders at month end. Red 10% and over outstanding or late orders at month end. KPI Number 2 KPI New Manufacture orders to be acknowledged within 5 workings days of receipt by the Contractor. Incidence Measure Late acknowledgement. Who? Contractor Monitoring Frequency Monthly Reporting Frequency Monthly Retention Period In accordance with Condition 35 of the Special Terms and Conditions of Contract. Green Less than 5% outstanding or late orders at month end. Amber Between 5% and 10% outstanding or late orders at month end. Red 10% and over outstanding or late orders at month end. KPI Number 3 KPI Acknowledgement of receipt of equipment for repair within 10 working days of receipt of the order. Incidence Measure Late acknowledgement of receipt of equipment for repair. Who? Contractor/Authority.

PERFORMANCE BANDS. Green (Contracted target met) Social Values report is delivered on time. No retention Red (Requires improvement) Social Values report is delivered >5 business days late. No retention

PERFORMANCE BANDS. Green (target met) Contract Target – All MACs met and report approved by the Authority. Amber (Approaching Target) Below Contract Target - Either ≤50% of the MACs have been met, or evidence provided in the report is deemed insufficient and thus unacceptable to the Authority when reviewed. Red (Requires Improvement) Unacceptably below Contract Target – No report has been delivered by the Contractor or the Contractor has not undertaken any activities in that contract year (directly against this contract) that demonstrate working towards achieving the MACs.

PERFORMANCE BANDS. Green Less than 5% of Acknowledged Electronic Demand Orders being considered late at month end Amber Between 5% and 10% of Acknowledged Electronic Demand Orders being considered late at month end Red 10% and over of Acknowledged Electronic Demand Orders being considered late at month end KPI Number 2 KPI Delivery of Spares. Incidence Measure The delivery of Spares as requested on the Electronic Demand Order shall be in accordance with the agreed firm lead times as detailed on SOR Annex E. Who? Contractor