PC Care Support definition
PC Care Support. A subscription-based service that provides remote technical support for personal computers, laptops and mobile devices via the telephone, chat and Internet. The PC Care Service will respond to service requests 24 hours a day, 7 days per week, 365 days a year, and shall be provided in a workmanlike manner, with professional diligence and skill by properly trained staff. All PC Care Service subscribers are eligible for a Replace/Repair Service once a month but may not exceed a $500 annual Repair Threshold. The PC Care Service includes two different service offerings described below: o “PC Support” offers a limited scope of additional technical support, consisting of: (a) configuration troubleshooting; (b) evaluating and attempting to correct software, and (c) operating systems and network issues.
Examples of PC Care Support in a sentence
PC Care Support is a subscription service charged on a monthly basis and is added to Customer’s monthly Rise Broadband invoice.
The A La Carte Options are not included in the PC Care Support subscription and will be added to the Customer’s monthly Rise Broadband invoice per incident.
The Replace/Repair Service is included in the PC Care Support subscription, up to the Repair Threshold, whereas customer will be billed any overage costs that exceed the Repair Threshold.