Patient satisfaction definition

Patient satisfaction means the degree to which the facility or provider meets or exceeds the patients' expectations as perceived by the patient by focusing on those aspects of care that the patient can judge.
View Source

Examples of Patient satisfaction in a sentence

  • The Authority may engage an independent expert agency to conduct a sample survey of Free Patient satisfaction (the “Free Patient Survey”) once every quarter to determine the compliance of the provisions of this Article 25 by the Concessionaire.

  • NHSE London has arranged for Sonar to manage the Patient satisfaction surveys for the London Vaccination Service 2016-­‐17 and make available a facility for patients to complete online post vaccination if they choose to.

  • Patient satisfaction was marginally reported, with only three of the included studies reflecting on this outcome.

  • Patient satisfaction surveys are tools that are intended to improve patient care and, as such, are not disciplinary in nature in and of themselves; however, the Employer reserves the right to investigate information contained in a patient survey and discipline employees if appropriate.

  • The Concessionaire shall ensure that Patient satisfaction survey is conducted in accordance with Schedule-O.

  • The Concessionaire shall conduct a Patient satisfaction survey in the Hospital (“Patient Satisfaction Survey”) twice in every year as specified in Schedule 14 by handing out a Patient satisfaction form in the form specified in Schedule 26 or any other form designed in consultation with the Monitoring Agency, to Patients randomly chosen by them in a manner consistent with Good Industry Practice.

  • The Concessionaire shall prepare a quarterly report on the Patient satisfaction survey and submit the same to the Authority and Independent Monitor(s).

  • Patient satisfaction is one of our hallmarks, with patients reporting an overall 98 percent satisfaction rate.

  • Patient satisfaction in healthcare has been documented as an important indicator of quality of care in general (▇▇▇▇▇▇, ▇▇▇▇▇▇▇, & ▇▇▇▇▇▇, 2009) and of women’s healthcare in particular (▇▇▇▇▇▇▇ et al., 2000) .

  • This measurement includes ongoing quality projects such as the Ontario Hospital Association administering up to 75,000 patient satisfaction surveys annually, used to evaluate service at all emergency departments in the province.2 Patient satisfaction is also used at a governance level in evaluating health care services.