Patient Complaint definition

Patient Complaint means any expression of dissatisfaction of the care and treatment provided by a hospital, from a patient or the patient’s representative. In this Rule, the term includes patient “grievance” which in the CoPs and CMS State Operations Manual specifically refers to complaints presented to and resolved or attempted to be resolved within the hospital’s internal system.
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Patient Complaint means any expression of dissatisfaction related to the care and treatment provided by an Ambulatory Surgical Center, from a patient or the patient’s representative. In this Rule, the term includes patient “grievance” which in the CfCs and CMS State Operations Manual specifically refers to complaints presented to and resolved or attempted to be resolved within the Ambulatory Surgical Center’s internal system.
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Examples of Patient Complaint in a sentence

  • The EOCC will be used to ensure that the Patient Complaint Process is effectively addressing requests for ADA assistance from patients with disabilities or their families or guests.

  • Complaints or grievances related to the provision of Auxiliary Aid or Services may be addressed through UCHealth’s established Patient Complaint and Grievance Process.

  • As a courtesy to your counselor, please give them ample notice of cancellation - Should you have concerns or complaints regarding the care you have received from Cathexis, we ask that you follow the Patient Complaint Process described in the following section Cathexis values and encourages the feedback of its clients regarding the programs and practices of the organization.

  • All patient complaints will be entered in the National Patient Complaint database.