P2 Incident definition

P2 Incident means an Incident that has a high impact on the Cloudreach Service which renders the Cloudreach Service functional but degraded in terms of critical functions or a total loss of services which support critical functions.
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Examples of P2 Incident in a sentence

  • Company shall track and report monthly to Saint Luke’s each P1, and P2 Incident and the time required to Resolve each such Incident.

  • High (P2) Incident – Limitations or restrictions to important functionality causing a specific part of the system to fail.

  • Upon receipt of an Incident notification, a Concur technical support representative will reply to Customer through the system within one (1) hour for a P1 Incident, with four (4) business hours for a P2 Incident, within eight (8) business hours for a P3 Incident.

  • Upon Concur’s identification of an Incident with the Service, Concur will target resolution of the Incident within twenty-four (24) hours for a P1 Incident, within two to four (2-4) business days for a P2 Incident, and within ten (10) business days for a P3 Incident (except that, if resolution requires development or configuration resources, then target resolution is as Concur reasonably determines to be appropriate under the circumstances).

  • P2 Incident with moderate Customer impact – major effect on the operation of the business, but does not affect the core functions of the business.

  • P2 Incident with moderate Customer impact – major effect on the operation of the business but does not affect the core functions of the business.

  • The time frame begins immediately upon the Contractor becoming aware of the P1 or a P2 Incident via the Contractor’s Ticketing System.

  • Unit4 will use reasonable endeavors to provide a Resolution: • for a P1 Incident, within 4 hours following of Incident creation; and • for a P2 Incident, within 8 hours following of Incident creation.

  • P2 Incident - Service Impairment P2 - Impaired 15 mins 60 mins 6 Hrs Every 60 Mins Multiple or Single Customer; Infrastructure Impairment Event – significant degradation of service impacting daily operations of multiple users or business critical functions.

Related to P2 Incident

  • Unusual Incident means those incidents involving serious illness or accidents, death of an individual, injury or illness of an individual requiring inpatient or emergency hospitalization, suicide attempts, a fire requiring the services of a fire department, or any incident requiring abuse investigation.

  • Data Incident means a breach of Google’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data on systems managed by or otherwise controlled by Google.

  • Cyber incident means actions taken through the use of computer networks that result in a compromise or an actual or potentially adverse effect on an information system and/or the information residing therein.

  • serious incident means any incident that directly or indirectly led, might have led or might lead to any of the following:

  • Critical incident means an occurrence or set of events inconsistent with the routine operation of the facility, or the routine care of a consumer. Critical incidents specifically include but are not necessarily limited to the following: adverse drug events; self-destructive behavior; deaths and injuries to consumers, staff and visitors; medication errors; consumers that are absent without leave (AWOL); neglect or abuse of a consumer; fire; unauthorized disclosure of information; damage to or theft of property belonging to a consumers or the facility; other unexpected occurrences; or events potentially subject to litigation. A critical incident may involve multiple individuals or results.