P2 Error definition
Examples of P2 Error in a sentence
In the event that Netskope fails to achieve any Service level target set forth above for a P1 or P2 Error, Netskope shall, as soon as practicable after the resolution of the Support request, (i) perform a root-cause analysis to identify the cause of such failure; (ii) provide Customer with a report detailing the cause of, and procedure for correcting, such failure; and (iii) provide Customer with the measures that Netskope is taking to prevent similar failures.
In each instance of a confirmed P1 or P2 Error reported by Customer, Netskope will, after the initial response to such report, provide to Customer, within a time frame mutually agreed upon by the parties, an action plan for resolution of the Error.
However, for any P1 Error or P2 Error Customer may contact Logis by phone as described below.
Next business day P4 Error (Minor impact) P4 Error is, other than any P1 Error 1 or P2 Error or P3 Error, a minor Error condition which Customer circumvent or that may require a reasonable workaround to restore functionality.
Within 4 hours P3 Error (Major impact) P3 Error is, other than any P1 Error 1 or P2 Error, any Error condition which is not critical and which Customer can circumvent or avoid on a temporary basis.
Within 15 minutes P2 Error (Urgent) P2 Error is, other than any P1 Error, any Error condition which makes the use or continued use of any one or more functions of the Cloud Services difficult and which cannot reasonably circumvent or avoid on a temporary basis without the expenditure of significant time or effort.
In the event of a P1 or P2 Error, Licensor shall provide a preliminary response to Customer within three hours of its awareness of the Error if such Error occurred during a Business Day prior to 2:00 pm and if such Error occurred after 2:00 pm or on a day that is not a Business Day, the preliminary response to Customer shall occur by 12:00 pm Eastern Standard Time on the next Business Day.
Within 1 hour (whether during or outside of Business Hours) P2 A P2 Error means (i) the Service is functioning with limited capabilities, or (ii) the Service is unstable with periodic interruptions.
In the event of a P2 Error, Vendor shall provide a preliminary response to Customer within 4 hours during normal business hours or by 10 AM Central Time the next business day if reported after normal business hours.
Licensor shall use its reasonable efforts to provide updates to Customer every three hours until the Error is resolved on a P1 or P2 Error.