P1 Error definition
Examples of P1 Error in a sentence
However, for any P1 Error or P2 Error Customer may contact Logis by phone as described below.
If HortonWorks is unable (or determines x Yahoo and HortonWorks Confidential that it is not likely to be able) to provide an Error Correction for a reported P0 or P1 Error within the applicable target resolution time, HortonWorks will immediately notify Yahoo and, to the extent possible, provide Yahoo a Workaround for such Error until such time as HortonWorks can provide an Error Correction.
Next business day P4 Error (Minor impact) P4 Error is, other than any P1 Error 1 or P2 Error or P3 Error, a minor Error condition which Customer circumvent or that may require a reasonable workaround to restore functionality.
Within 4 hours P3 Error (Major impact) P3 Error is, other than any P1 Error 1 or P2 Error, any Error condition which is not critical and which Customer can circumvent or avoid on a temporary basis.
In the event that Customer reports any Errors in the Cloud Services to Logis, Logis will use reasonable commercial efforts to respond to such reports as follows: Priority Description Response Time P1 Error (Critical) P1 Error is any Error condition which makes the use or continued use of any one or more functions of the Cloud Services impossible or significantly impaired.
Within 15 minutes P2 Error (Urgent) P2 Error is, other than any P1 Error, any Error condition which makes the use or continued use of any one or more functions of the Cloud Services difficult and which cannot reasonably circumvent or avoid on a temporary basis without the expenditure of significant time or effort.
Definition: A Response Priority P2 is a non-P0 or -P1 Error that results in inoperability or substantial impairment of non-critical but material Software functions or features for the majority of Client’s Users, where there is no feasible workaround.