Operational Targets definition
Examples of Operational Targets in a sentence
SILVERSPRING shall not be liable for failure to meet applicable Service Levels, SLA, or Operational Targets to the extent any such failure is attributable to one or more of the following causes (collectively, “Exclusions”): i) Events of Force Majeure; ii) Acts or omissions of third parties (other than SILVERSPRING’s Subcontractors); iii) FPL Caused Delay; and iv) any and all third party hardware and/or software failures not directly caused by SILVERSPRING.
Following such meeting, at which the Services, the Operational Targets and the Price in respect of the then current or any future year of operation may be revised by consent, any amendments to this Agreement shall be noted in writing signed on behalf of the parties and shall operate as variations to this Agreement.
If during the course of the contract the Service Levels outlined in Section 3 – Scope of Services, the Operational Targets, or SLA are not met FPL may provide notice to SILVERSPRING in writing identifying the terms of the service level that are not being met.
This document sets out our approach to the measurement and calculation of Key Performance Indicators (KPIs), Operational Targets, Service Levels and Service Credits.
Such Services shall be provided by the Service Provider in accordance with the Operational Targets.