Operational SLA definition

Operational SLA means the Operational SLA annexed hereto as ANNEXURE 3;
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Examples of Operational SLA in a sentence

  • Note: Non-production Instances (as may be used for e.g. development, testing, etc.) may not be covered by the same Operational SLA as production Instances.

  • This obligation is in addition to any Penalties specified in the Operational SLA.

  • For purposes of clarification, a Cure for any Operational SLA will only be deemed to have been effected if there is no reoccurrence of the Significant Miss during the following 30 calendar day period.

  • The total associated monthly percentage of the [***] pursuant to any Hosting and Technology Service Levels and/or Operational SLA Failures for any individual quarter is capped at [***] of the Admin Fee for that month.

  • In order to invoke Section 5.1.2, Z-Tel must provide timely Super Notice, in writing, that such refusal by Sprint to approve specific headcount level(s) presents a substantial risk of causing Z-Tel to fail to meet the critical terms of such Operational SLA.

  • If a transition of the Platform Services has occurred pursuant to Section 1(c), the parties agree that the “Metric” listed for the Operational SLAs will remain the same as stated herein and the [***] for an Operational SLA Failure will be the percentage set forth below under “[***]” and applied to an “Assumed Admin Fee.” For purposes of this calculation, the Assumed Admin Fee shall mean the Admin Fee that would have been paid to Fidelity had the asset levels been serviced under the Existing Agreements.

  • On a[***]basis, Envestnet will capture business activity to determine whether an Operational SLA Failure has occurred.

  • Queries shall be resolved in accordance with the Required Service Levels specified in the Operational SLA.

Related to Operational SLA

  • Operational Services the operational services described as such in the Services Description;

  • Operational Plan means a Forest Stewardship Plan, Woodlot Licence Plan, a Range Use Plan, or Range Stewardship Plan, as those terms are defined in provincial forest and range legislation;

  • Operational Manual means the manual referred to in Section 3.03 of this Agreement;

  • Project Operational Manual means the Project Operational Manual, to be adopted in accordance with Section 6.01 (a) of this Agreement, giving details of guidelines and procedures agreed with the Association for the implementation, supervision, and monitoring and evaluation, of the Project, and the procurement procedures and guidelines for Sub-Projects, as same may be amended from time to time in agreement with the Association, and such term includes any schedules to the Project Operational Manual;

  • Operational Flow Order means any directive issued to a Customer by KUB which requires the Customer to adjust Deliveries to KUB or deliveries of non-Firm gas to the Customer by KUB.