Ongoing Training definition
Ongoing Training. Any training of new agents required as a result of attrition (both Initial Pre-Process Training and Product Classroom Training). (Costs for Siemens training activities are * , as described on Exhibit D and clarified in Section 7.5 of The Agreement.) SLAs applicable to Siemens and the Services provided under the Agreement shall be established from time to time by TRX, in consultation with Siemens, and shall be based on the applicable process-by-process service level agreements contained in TRX’s agreements with Customers. Except as specifically noted below, the responsibility to ensure that the employee achieves the service levels lies with Siemens, with TRX providing strong secondary management support.