Ongoing Response Time definition
Ongoing Response Time shall be the time interval in which updates on the recovery process are shared.
Ongoing Response Time means the time it takes us to provide you with an update as to our progress in resolving your issue, measured from the time of our last communication with you until the time that you are advised of our progress to date or the resolution of the issue.
Examples of Ongoing Response Time in a sentence
Severity Definition Description Initial Response Time Ongoing Response Time Urgent Total service loss - all parts of the Platform are unavailable to all or the majority (more than 50%) of Authorised Users Investigation to commence within one Working Hour of notification.