Service Call A visit to Your Residence by one of HomeServe’s approved local technicians, where work is performed to diagnose and complete a single repair, or where it is determined the repair is not covered.
SAP Training Catalogue means the catalogue published by SAP containing details of SAP training courses and services.
Scheduling means the actions of Seller and/or its designated representatives pursuant to Section 4.2, of notifying, requesting and confirming to ISO- NE the quantity of Energy to be delivered on any given day or days (or in any given hour or hours) during the Services Term at the Delivery Point.
WECC means the Western Electricity Coordinating Council.
Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.