Network CRE definition
Network CRE means a BancTec Customer Engineer trained in the maintenance and repair of Servers and Networks, or a person employed by BancTec's subcontractor with the same duties and training, wherever Service through a subcontractor is permitted, having the required skills. "Next Business Day Service" means On-site Service rendered to Customers in accordance with Section 2(A) of Attachment E. [*.*] Confidential treatment requested: Information for which confidential treatment has been requested is omitted and is noted with '[*.*].' An unredacted version of this document has been filed separately with the Securities and Exchange Commission. "Nights and Weekends" or "N&W" means Services rendered during the Customer local time hours of 5:00pm through 9:00pm, Monday through Friday, and 8:00am through 5:00pm, Saturday and Sunday excluding the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. "On-site Service" means Services rendered for a Customer on-site at the Customer's designated location in the Territory pursuant to a Service Contract, as more particularly described in Section 2 of Attachment E. "Overall Performance" means the number of [*.*] [*.*] calls, [*.*] ([*.*]) hour calls and Server NBD, plus the same day [*.*] calls , desktop and notebook, completed within the applicable [*.*] divided by the [*.*] [*.*] of [*.*] [*.*] during the same period. "Parts Shrinkage Allowance" means [*.*] of [*.*] [*.*] ([*.*]) of the total [*.*] [*.*] of [*.*] [*.*] and [*.*] [*.*] shipped to BancTec by Dell in a given calendar month for performance of Services hereunder plus the [*.*] [*.*] [*.*] for such given calendar month.