Microsoft SLA definition
Examples of Microsoft SLA in a sentence
If Customer has a claim relating to a Microsoft SLA, Customer will promptly notify CORE BTS, INC.
In the event of a service failure, the Customer may contact Sure who will use commercially reasonable efforts to resolve the issue in accordance with Clause 3.1. Where necessary, Sure will escalate the claim to Microsoft in accordance with the terms of the Microsoft SLA.
If Customer wishes to make a claim on the Microsoft SLA, Customer must escalate the claim to boxxe and this will be passed on to Microsoft for review.
By using Azure services, the Customer is subject to the Microsoft SLA - Service Level Agreement for Microsoft Online Services can be found here.
In the event that Microsoft does not accept the claim pursuant to the Microsoft SLA, the Supplier may at its sole discretion provide the Customer with a service credit.
The Supplier does not guarantee that the Products will be continuously available or free from service failures, however the Microsoft SLA makes certain commitments as to the Products and in the event of a service failure, the Customer may be entitled to raise a claim with the Supplier pursuant to the Microsoft SLA.
All Service Credits will be applied as per the terms detailed in the Microsoft SLA.
In accordance with the Microsoft SLA, the Supplier will escalate a claim from the Customer to Microsoft for validation in accordance with the Microsoft standard SLA review process.
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In the event of a service failure, you are entitled to lodge a claim with us pursuant to the Microsoft SLA.