Mendix Support Portal definition

Mendix Support Portal means the online support resources for the Mendix Platform available via ▇▇▇▇▇://▇▇▇▇▇▇▇.▇▇▇▇▇▇.▇▇▇/.
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Examples of Mendix Support Portal in a sentence

  • All support requests (incidents and change requests) need to be reported by submitting a ticket in the Mendix Support Portal (the “Support Portal”).

  • Incident Reports must be reported by submitting a ticket in the Mendix Support Portal.

  • The Mendix Support Portal provides all information about the progress and status of raised tickets.

  • Critical incidents reported in the Mendix Support Portal have to be followed by a phone call to the Support Phone in order to immediately determine the best communication line while handling the ticket.

  • Escalation can be initiated by either: (i) within the Mendix Support Portal, in the case notes, CC ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ or (ii) via email to ▇▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇.▇▇▇ detailing your organization name and relevant case number provided in the Mendix Support Portal.

  • Notwithstanding any reference to other online or hotline support services found via any other URL’s, the only applicable contact channels for Maintenance Services related to Mendix Platform Products are found via the Mendix Support Portal, which also includes the telephone numbers for the Support Phone.