Master Service Level Agreement definition

Master Service Level Agreement. A Master Service Level Agreement (MSLA) is an SLA that defines the core services available to a customer by virtue of the customers’ affiliation with an organization, in this case the Department of State. Generally, these are the underlying services provided to customers at no charge, but which are required for value-added business services to function. These are often provided on a best effort basis. Memorandum of Agreement: A Memorandum of Agreement (MOA) defines an agreement between parties to work together on a project or meet an objective where funds for services are anticipated. MOAs do not obligate funds themselves, but rather establish the terms of service. MOAs are often more specific in nature than MOUs and pertain to the goods and/or services identified in the agreement. Generally, the responsibilities of each party within the MOA are dependent on those of the other parties. Memorandum of Understanding: A Memorandum of Understanding (MOU) defines an agreement between parties. It captures an end-state goal that is agreed to by the parties involved but does not involve fund transfers. MOUs are a means to coordinate and support programs between IRM, the DOS, and other federal agencies domestically and abroad. Generally, the responsibilities of each party within the MOU are independent of those of the other parties.
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Examples of Master Service Level Agreement in a sentence

  • This Master Service Level Agreement (Master SLA) is part of the DE-CIX contractual framework.

  • All capitalized terms not otherwise defined in this Exhibit shall have the meanings ascribed thereto in the Master Service Level Agreement between the parties.

  • Section III A description of the Master Service Level Agreement that the parties will enter into to improve and monitor overall service quality.

  • This Exhibit B is attached to the Master Service Level Agreement dated as of [______________] by and between HP-OMS and Customer (the "AGREEMENT") and made a part thereof by reference.

  • This Master Service Level Agreement (“Master SLA”) contains the service goals generally provided by Exostar and its wholly owned subsidiaries, including Pirean Limited.

  • To the extent that Agilent's responsibilities for such activities, procedures and tests shall not have been completed by November 15, 2001, or such other date as the parties agree, the terms of the relevant Service Level Agreements shall be extended, as provided in the Master Service Level Agreement.

  • E@H and Cox/Comcast will use their diligent ------------------------- efforts to negotiate and enter into a Master Service Level Agreement ("Master SLA") by no later than June 30, 2000.

  • E@H and Cox/Comcast will use their diligent efforts to negotiate and enter into a Master Service Level Agreement ("Master SLA") by no later than June 30, 2000.

  • Purchaser shall not be entitled to multiple recoveries for the same Target Loss, and Purchaser's recovery for a Target Loss shall not affect Purchaser's other rights under this Agreement, the Transition Services Agreement or the Master Service Level Agreement, except as set forth above.