Major Problem(s) definition

Major Problem(s) means any detected condition in the SOFTWARE that renders the routine service or operation of HARDWARE, or a Specific NORTEL Product unusable or inoperative and is due to non-conformance of the SOFTWARE with the Specifications. Without limiting the generality of the foregoing, Major Problem shall include, any reduction in capacity or traffic, any loss of functional visibility or diagnostic capability, any loss of routine administrative activity, any significant degradation of the system's ability to provide maintenance or recovery operations, any significant degradation of the system's ability to provide any required Critical Problem or Major Problem notification, any significant increase in system related End User trouble reports, and any corruption of the system billing databases that does not result in service affecting corrective actions.
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Major Problem(s) means any condition in a Product that interferes with the ability of the Product to provide routine service or operation at all times due to non-conformance of the Product with its Specifications or design defect. Major Problem includes, but is not limited to, any reduction in capacity or traffic, any loss of functional visibility or diagnostic capability, any loss of routine administrative activity, any significant degradation of the system's ability to provide maintenance or recovery operations, any significant degradation of the system's ability to provide any required Critical Problem or Major Problem notification, any significant increase in system related trouble reports by Nortel Networks’ customer, and any corruption of the system billing databases that does not result in service affecting corrective actions.
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Major Problem(s) means a problem that causes a noticeable degradation of traffic flow through a network or prevents a feature from being fully utilized.
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Examples of Major Problem(s) in a sentence

  • For Critical and Major Problems, as decided by Reliance emergency CSR shall be raised against which Vendor is liable for providing Emergency Services.

  • Ø The customer has been given a work-around but the situation still requires constant attention due to the temporary nature of the work-around Ø Software application/migration issues that gate the introduction of new services or functionality Ø Billing error rates that exceed specifications Ø Corruption of system or billing databases Major Major Problems that result in conditions that seriously affect system operation, maintenance and administration, etc.

  • Examples of Major Problems ­ Persistent PCP to recipient ratio appears inadequate (greater than 1:500) but recipients are still able to access a PCP.

  • Examples of Major Problems - Persistent PCP to recipient ratio appears inadequate (greater than 1:500) but recipients are still able to access a PCP.

  • Upon receipt of a Trouble Report via email, fax, or page, Siemens shall respond by telephone or email to acknowledge receipt of the Trouble Report within fifteen (15) minutes for Critical, one (1) hour for Major Problems, one (1) business day for Minor Problems, and one (1) business days for Limited Problems.

  • Siemens agrees to resolve 90% of Major Problems according to the above specified response and resolution times.

  • For Critical Problems dispatch will be within [CONFIDENTIAL TREATMENT REQUESTED]/*/ of the call, Major Problems within the [CONFIDENTIAL TREATMENT REQUESTED]/*/.

  • Problems will be characterized as Critical Problems, Major Problems or Minor Problems as defined below.

  • Such support shall be provided during normal Siemens office hours and is in addition available for Critical and Major Problems via pager on a 24x7 basis.

  • For Critical and Major Problems, Siemens shall designate senior engineers as Second Line and Third Line Support emergency representatives for Unisphere.