Loss of functionality definition

Loss of functionality means an instance in which an essential portion of the Program is unusable or inaccessible. Notwithstanding the foregoing, "defects" as used above shall not include an error or problem caused by incompatibility with a subsequent model of an HP Product or revisions to the underlying computer operating system or Major Application. Such errors or problems, if any, shall be deemed Compatibility issues under Section 3. *CONFIDENTIAL TREATMENT REQUESTED
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Loss of functionality is an Incident related to limited functionality of the Planon SaaS Service. The Support Desk will assign to a Loss of functionality Incident one of three degrees of urgency, and will take the related actions, each as set forth in Table 1 below.
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Loss of functionality is an Incident related to limited functionality of the Software. The Support Desk will assign to the Incident one of three degrees of urgency and will take the related actions. “Security Incident” is an Incident related to a report by the Customer Application Manager of a security risk perceived to be caused by the Software. The Support Desk will assign to the Incident one of three degrees of urgency and will take the related actions.
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Examples of Loss of functionality in a sentence

  • Loss of functionality of hardware in highly corrosive environments, which includes any Home located within two miles of salt water and any Home located in the State of Hawaii, excluded from coverage.

  • Examples of this incident level being attained include: Loss of functionality / feature to a significant number of Users A recurring anomaly impacting continuous operations of the Software Email or Phone After Cingular notifies Infospace of a Severity 1 issue: ***Subsequent updates ***, or upon change in status.

  • Loss of functionality of hardware in highly corrosive environments, which includes any Home located within two miles of salt water, is also excluded from coverage.

  • Partial loss of service affecting between 5-30% of the telephony or service users endpoints/ports, or between 5-30% of Telephony/system adjunct functionality 3 Non Critical Fault Loss of functionality of telephony/system feature set; loss of single telephony port or extensions; incident affecting less than 5% of users.

  • Loss of functionality of hardware in highly corrosive environments, which includes any Covered Building located within two miles of salt water and any Covered Building located in the State of Hawaii, is also excluded from coverage.

  • Loss of functionality of hardware in highly corrosive environments, which includes any Home located within two miles of salt water and any Home located in the State of Hawaii, is also excluded from coverage.

  • The severity (Sev) levels are defined as follows:  Sev 0 - Significant Loss of functionality.

  • The Supplier Support Desk will assign to a Loss of functionality Incident one of three degrees of urgency, and will take the related actions, each as set forth in Table 1 below.

  • The Tech Partner Support Desk will assign to a Loss of functionality Incident one of three degrees of urgency, and will take the related actions, each as set forth in Table 1 below.

  • Loss of functionality of hardware (except as provided below for stainless steel hardware) in highly corrosive environments, which includes any dwelling located within two miles of salt water and any dwelling located in the state of Hawaii or the Caribbean Islands is excluded from warranty coverage.


More Definitions of Loss of functionality

Loss of functionality is an Incident related to limited functionality of the Supplier Products and/or Supplier Software. The Supplier Support Desk will assign to a Loss of functionality Incident one of three degrees of urgency, and will take the related actions, each as set forth in Table 1 below. “Security Incident” is an Incident related to a report by the Customer Application Manager of a security risk perceived to be caused by the Products and/or Supplier Software. The Supplier Support Desk will assign to a Security Incident one of three degrees of urgency levels, each as set forth in Table 1 below. Incident ur- gency level Remark Fulfils all criteria below: Service window (response time) Level 1 / STAND- STILL / P1 The highest ur- gency level; only assigned in very exceptional cir- cumstances; to be reported by phone. The Supplier Product and/or Supplier Software is seriously disrupted, with the majority of users down 15 minutes There is limited functionality of the Supplier Products and/or Supplier Software, render- ing Customer incapable of fulfilling important internal needs in the short term. The Supplier Support Desk is unable to offer a workaround (or partial workaround) to resolve the problem completely or partially within 1 business day Level 2 / UR- GENT / P2 A midlevel degree of urgency. The Supplier Product and/or Supplier Software is disrupted at a level to cause incon- venience for a number of users but not all users 4 hours There is partial limited functionality of the Supplier Product and/or Supplier Software, but Customer is still able to fulfil its own needs, and/or Supplier Support Desk is able to offer a workaround (or partial workaround) to resolve the problem completely or partially within 3 business days Level 3 / MI- NOR / P3 All Incidents that do not qualify as Level 1 or Level 2 1 business day
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