Log Request definition
Log Request. The Customer Support Group opens a Service Request in the Vendor problem management system. When a Service Request is created, an automatic e-mail message is sent to the contact at the City describing the Service Request. The e-mail message will include the description of the Service Request, the time the Service Request was opened, the Severity of the Service Request and the Commit time by which the Service Request is expected to be completed. Initial Resolution Attempt: The Customer Support Group will attempt to solve the Service Request. If, at any point, the Commit Time of a Service Request needs to be modified, the Vendor primary account manager will work with the City to make such changes to the Service Request.