Limited Functionality definition
Limited Functionality means the receipt and processing of Voice Audio or Remote actions by Symphony Classroom AI Hubs that are not Paired, including the access and display of limited information provided by ▇▇▇▇▇▇ Mind or embedded in the Symphony Classroom AI Hubs.
Limited Functionality. The majority of the users at a Customer’s site are affected, but the issue does not affect the system functionality. The issue has a high visibility and although there may be a work around, performance may be degraded or functions limited. Issue may be due to a non-critical part failure or software malfunction. Level 2 issues frequently require manufacturer involvement, and occasionally require manufacturer R&D –level involvement, which may take longer to resolve. (e.g., evaluation form is unavailable, reporting is unavailable). RESPONSE CATEGORY NORMAL RESPONSE TIMES Call Back Response Time Two (2) Hours after receipt of call from Customer’s authorized representative. On-Site Response Time These issues are typically corrected via remote access to the system. If not able to resolve remotely and if final diagnosis of issue reveals a need for on-site personnel, an on-site visit will be scheduled. Level of Service Reasonable effort until the issue is resolved or a work around is provided. The resolution process is ongoing until the issue is solved.
Examples of Limited Functionality in a sentence
Authorized Use may include Limited Functionality or, if Paired, Full Functionality.
P1 Limited Functionality of the Software Significant issue; Software not delivering intended functionality.