Level 2 Incident definition

Level 2 Incident means the occurrence or imminent threat of damage, injury to or loss of property resulting from outage of business processes that can often be handled by the county in the conduct of its normal duties or with external support. Level 2 incidents may be contained within a single information technology domain or may cross boundaries to include multiple county domains. Level 2 incidents have no life impacting consequences, often have less than $1 million in financial impacts, have legal or regulatory compliance ramifications, and have minimal media/public interests.
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Level 2 Incident means any Incident that results in a substantial degradation of the performance of the Services such as latency issues, extended access times, performance issues, slowed applications, etc.
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Level 2 Incident means any failure to provide the Hosting Services, including a failure to meet the Performance Standards, that adversely affects CUNY's use of one or more Applications.
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Examples of Level 2 Incident in a sentence

  • Level 2 Incident: A larger and/or more complex incident where sectors and an incident management team have been established to effectively manage resources, is attended by more than one agency, may involve more than one shift and has been declared a Level 2 Incident by the Senior Manager, Fire PCS.

  • Unavailable means that a Severity Level 1 or a Severity Level 2 Incident or a Severity Level 3 Incident has been raised against the PCI Service.

  • Unavailable means that a Severity Level 1 or a Severity Level 2 Incident or a Severity Level 3 Incident has been raised against the PCI payment Service.

  • Priority Level 2 Incident - Negative impact to agency business (C-2).

  • The State may verify that the underlying Error has been corrected to its satisfaction (for purposes of such Priority ▇▇▇▇▇ ▇ or Priority Level 2 Incident, a “Resolution”).

  • Severity Level 2 County will be deemed to have experienced a Severity Level 2 Incident if County experiences the following conditions caused by items within Contractor’s span of control: • An unplanned Incident causing a twenty-five percent (25%) to fifty percent (50%) loss of SaaS Services by the Services; or • Recent modifications to the system cause the Services to operate in a way that is materially different from those described in the either the Contract or in the Documentation.

  • Once a Severity Level 2 Incident is resolved, the Contractor will within 48 hours email an Incident Report to both the Agency and the DCS SDM Subsequent Incident Reports after detailed investigation are to continue as they arise.

  • The aforementioned Incident Reports or initial draft of such Incident Reports shall be delivered to Company within forty-eight (48) hours of a Severity Level 1 Incident or a Severity Level 2 Incident and at such times as reasonably requested in writing by Company.

  • Severity Level 2 County will be deemed to have experienced a Severity Level 2 Incident if County experiences the following conditions caused by items within Contractor’s span of control: • An unplanned Incident causing a twenty-five percent (25%) to fifty percent (50%) loss of SaaS Services by the Services; or Six (6) hours Contractor will use commercially reasonable efforts to make first contact with County within fifteen (15) minutes of notification of a Severity Level 2 Incident by County.

  • Level 2 Incident: A larger and/or more complex incident where sectors and an incident management team have been established to effectively manage resources, is attended by more than one agency, may involve more than one shift and has been declared a Level 2 Incident by the ESA Commissioner or relevant Chief Officer.