LEP/NEP definition

LEP/NEP refers to DHS customers who are Limited English Proficient (“LEP”) or Non-English Proficient (“NEP”). An LEP customer is an individual who does not speak English as his or her primary language and who has a limited ability to read, speak, write, or understand English. An NEP customer is an individual who cannot speak or understand the English language at any meaningful level. All LEP/NEP customers of DHS qualify for oral language services, as provided in D.C. Code § 2-1932.
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Examples of LEP/NEP in a sentence

  • Inspections conducted in response to complaints, Local and/or National Emphasis Programs (LEP/NEP), or referrals will qualify as the verification inspection if, in addition to addressing the complaint/LEP/NEP/referral item(s), the compliance officer completes the focused inspection protocol for the worksite.

  • Inspections conducted in response to complaints, Local and/or National Emphasis Programs (LEP/NEP), or referrals will qualify as the monitoring inspection if, in addition to addressing the complaint/LEP/NEP/referral item(s), the compliance officer completes the focused inspection protocol for the worksite.

  • Inspections conducted in response to complainants, Local and/or National Emphasis Programs (LEP/NEP), or referrals will qualify as the verification inspection if, in addition to addressing the complaint/LEP/NEP/referral item(s), the compliance officer completes the focused inspection protocol for the worksite in accordance with OSHA Standards Interpretation and Compliance Letter, August 22, 1994, Guidance to Compliance Officers for Focused Inspections in the Construction Industry.

  • Site administrators shall consult with their regular program staffs with respect to methods of accommodating the local problems and needs to such ratios and methods of affecting an equitable distribution of pupils among the staff, including pupils with special needs such as IWENS, LEP/NEP and those with exceptional disciplinary problems.

  • Such reports shall document the previous month’s LEP/NEP customer interactions with DHS staff, including the Ombudsmen, and describe in detail DHS’s follow-up to any customer complaints or concerns, including the nature and results of any case reviews by DPO.

  • Any time that an ESA staff member has failed to offer or to provide language access services to an LEP/NEP customer, the incident shall be documented as detailed in Section III.B.7. Within one month of such interaction, ESA shall ensure that either the Ombudsman or the ESA Service Center Manager has engaged in a face-to-face discussion with the ESA staff member to provide individualized feedback for improvement.

  • DHS shall select, with input from the LAC, the five current or former LEP/NEP customers of DHS from among those individuals who indicate that they wish to serve as members of the LACAG.

  • If a sufficient number of LEP/NEP customers do not express interest in becoming members of the LACAG, the remaining membership shall be selected by joint consultation of the other member groups (i.e., DHS, LAC, and OAG).

  • When the ESA employee to whom the LEP/NEP customer is connected finishes assisting the LEP/NEP customer, the ESA employee, along with the LEP/NEP customer, shall consult with the Ombudsman to confirm that the LEP/NEP customer was able to complete his or her business at the Service Center.

  • Any LEP/NEP customer who is experiencing difficulty communicating with DHS because of a language barrier may contact the Ombudsman directly at any time, or ask any ESA staff person to connect the customer with the Ombudsman.

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