Legitimate Complaint definition

Legitimate Complaint means any complaint by a Customer or the City in a case where one or more of the applicable requirements in this Agreement were not satisfied by the Contractor.
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Legitimate Complaint means any complaint where the applicable requirements of this Agreement concerning the Set Out and Collection of Solid Waste were satisfied by the Customer, but were not satisfied by the Contractor.
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Examples of Legitimate Complaint in a sentence

  • The Contractor may request and the Administrator shall grant additional time to remedy a Legitimate Complaint when the Contractor uses its best efforts to correct the problem, but is unable to do so within the time provided herein.

  • If the Contractor is notified about a Legitimate Complaint after noon on an Operating Day, or at any time on a Sunday or Holiday, the Contractor must remedy the complaint before noon on the next Operating Day.

  • If the Contractor is informed about a Legitimate Complaint before 12 p.m. (noon) on an Operating Day, the Contractor must remedy the complaint before the end of that day.

  • Upon request, the GPS data shall be provided to the City within five (5) Operating Days; however, the Contractor shall use its best efforts to produce the data quicker if the data are needed to evaluate a Legitimate Complaint concerning the Contractor’s performance under the Agreement.

  • The log shall include: the date and time when the Contractor was notified by the City or Customer; the Customer's street address; a description of the complaint; whether the complaint was a Legitimate Complaint; the date and time when the complaint was resolved; and a description of how the complaint was resolved.

  • If there is a dispute with the Customer or uncertainty, the Contractor shall notify the Administrator and the Administrator shall make the final determination as to whether a Customer's complaint is a Legitimate Complaint.

  • If the Contractor is notified about a Legitimate Complaint after noon on a Scheduled Collection Day or at any time on a weekend or Holiday, the Contractor shall remedy the complaint before noon on the next Scheduled Collection Day.

  • The log shall include: (a) Date and time when the Contractor was notified by the City or Customer; the Customer's street address; (b) Description of the complaint; (c) Whether the complaint was a Legitimate Complaint; (d) Date and time when the complaint was resolved; and (e) Description of how the complaint was resolved.

  • The first assessment shall be imposed for the third Legitimate Complaint.

  • If there is a dispute with the Customer or uncertainty, the Director shall make the final determination as to whether a Customer's complaint is a Legitimate Complaint.

Related to Legitimate Complaint

  • Service Complaints For service problems or complaints, you should contact your local utility by calling: AEP Ohio at ▇▇▇.▇▇▇.▇▇▇▇. IN THE EVENT OF AN ENERGY-RELATED EMERGENCY, SUCH AS A POWER OUTAGE OR DOWNED POWER LINE, PLEASE VACATE THE AREA BY A SAFE DISTANCE AND CALL YOUR LOCAL UTILITY or 911. Authorization/Representation/Letter of Agency:By entering into this Agreement, you authorize XOOM to act on your behalf under your local utility’s tariffs in accordance with the rules and regulations of the PUCO. You acknowledge that you are your local utility account holder, or a person legally authorized to execute this Agreement on behalf of the account holder for electricity service and are at least eighteen (18) years of age. You agree to authorize XOOM to obtain your credit information and you agree to authorize your local utility to release all information relating to your historical and current electricity usage, billing and payment history to XOOM or its authorized representatives. You acknowledge that XOOM has full authority to make all rates and tariff selections necessary to meet its obligations under this Agreement. You may rescind this authorization at any time by contacting XOOM. Neither your social security number, customer account number nor any other customer financial information will be released by XOOM, except where such release is required by court order or by Commission Order or Rule, without your affirmative written consent. Execution of this Agreement shall constitute authorization for the release of this information to XOOM.

  • Complaint means any dissatisfaction expressed by a Complainant orally or in writing to HMO about any aspect of HMO’s operation, including, but not limited to:

  • Complaints means each of the following documents:

  • Complaint Investigation means an investigation of any complaint that has been made to a proper authority that is not covered by an abuse investigation.

  • Authority's Confidential Information means all Authority Personal Data and any information, however it is conveyed, that relates to the business, affairs, developments, trade secrets, Know How, personnel, and suppliers of the Authority and/or Other Contracting Bodies, including all IPR, together with all information derived from any of the above, and any other information clearly designated as being confidential (whether or not it is marked “confidential”) or which ought reasonably to be considered to be confidential;