L1 Support definition
L1 Support means first line support for basic and routine user issues, remote training, technical support, and basic help desk resolution of lower Severity Level support requests and usage issues. It is the main channel for support requests.
L1 Support means the ability to provide general Product information (pre-sales and post-sales), Hardware and Software configuration, installation, and Update and Feature Set Upgrade support; perform base problem determination and collect relevant technical information; filter nontechnical problems from technical problems; resolve obvious Hardware problems, resolve known problems (through documentation available on Cisco.com) or other local resources, provide basic internetworking
Examples of L1 Support in a sentence
VSI shall perform L1 Support, L2 Support, and L3 Support Services (as defined below) in accordance with the benefits and limitations of the relevant Service Tier purchased by Customer.
You will also receive a range of training material to help you learn the essentials of L1 Support – so you become competent in the latest technologies being used by companies throughout Australia.
All requests for patches are handled exclusively through the VAR Expert, as part of the first level ioi L1 Support.
L1 Support The L1 support team are the first point of contact with actual end users.