IVR System definition
Examples of IVR System in a sentence
The average speed of answer is the average amount of time, measured in seconds, a Customer Service Representative (CSR) takes to answer an inbound call after the call is delivered from the Interactive Voice Response (IVR) System to the call queue.
During Business Hours, the IVR System must have the capability to offer callers the option at each prompt to speak with a Choice Counselor rather than continue through additional prompts.
The Service Provider shall ensure that a payment made via the IVR System can be made by a Customer with a Customer Account and the payment linked to that Customer's Customer Account.
The Service Provider shall ensure that where a Customer makes a payment via the IVR System that Customer shall receive a Receipt Number confirmation with the option to have a physical Receipt by SMS or email.
Annual Fee for use of FI(2) and TAWeb services of $ Annual Fee for use of Interactive Voice Response ("IVR") System of $ Annual Open Account Fee of $ per open account (direct and NSCC) Annual Inactive Account Fee of: $ per inactive account(1).
Subcontractor shall then submit electronic invoices to Protos based upon the time collected using the IVR System and subsequently reflected in the Punch Reports.
In the event the City requires the IVR System Interface Development Services for use of the Vendor’s IVR, at their discretion, shall request the Vendor provide qualified staff to assist in IVR System Interfaces.
ParkMobile Users may begin and, if applicable, end a parking transaction in a variety of ways: (1) visiting ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇▇▇▇.▇▇; (2) calling ParkMobile’s IVR System, or (3) using the ParkMobile Application.
Said IVR System is to provide customers with a confirmation number or receipt of each payment, including payment amount, and such system is to post all such payments to ▇▇▇▇▇▇’▇ utility billing system in real time.
MF acknowledges that although RS shall sell, market and promote MF's IVR Systems as its preferred IVR System, RS may provide RS' IVR System in circumstances when a customer refuses to accept and use MF's IVR System despite RS' commercially reasonable best efforts to sell, market and promote MF's IVR System to such customer.