ITSM definition

ITSM means Information Technology Service Management.

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ITSM means the Information Technology Service and Management platforms used by AM CSS to manage and monitor devices and software.

ITSM has the meaning set out in SECTION [2.2] (INTRODUCTION TO IT SERVICE MANAGEMENT / IT INFRASTRUCTURE LIBRARY).

Examples of ITSM in a sentence

• REPORTING TOOLS  MSI ITSM  MSI ServiceFlow RAW DATA STORAGE (ARCHIVES) Data used to calculate the SLA results for reporting will be stored in the ServiceFlow application database, which will be accessible to authorized users via inherent report drill-down functionality for a rolling 13 months.

• ITSM Solutions are designed to streamline the delivery and management of IT services by providing a structured approach to incident management, problem resolution, change control, and service request fulfillment.

• Solution should integrate with IT service management (ITSM) systems, automatically creating tickets or work orders for IT teams to address vulnerabilities, track progress, and close issues once remediated.

• Solution implementation data will be uploaded from ITSM to ServiceFlow on a daily basis.

• COLLECTION PROCESS Service Requests that do not require solution proposal development will be logged and tracked in the MSI ITSM System.

• COLLECTION PROCESS Solution proposal requests will be logged and tracked in the MSI ITSM System.

• Product catalog is being updated with new devices to allow the most recent products to be available to the agencies via ITSM AT&T Wireless contract.

• COLLECTION PROCESS When a solution proposal is approved a Change ticket of type project will be automatically generated in the MSI ITSM system.

• REPORTING TOOLS As described in the process above, the following tools will be utilized:  SCP event monitoring system  MSI ITSM  MSI CMDB  MSI ServiceFlow  Service Management Manual RAW DATA STORAGE (ARCHIVES) Data used to calculate the SLA results for reporting will be stored in the ServiceFlow application database, which will be accessible to authorized users via inherent report drill-down functionality for a rolling 13 months.

• FR-8.29 Asset Tracking The ITSM Tool must include functionality that allows users to track asset status and lifecycle management such as procurement, stored, configured, deployed, active, retired and disposed stages to support release Requirement is Met (Y/N) Software Part # Reference to Product Documentation impact analysis, planning, rollout and deployment activities.

More Definitions of ITSM

ITSM means the HPI system from time to time that consists of an integrated set of hardware, software, processes, and procedures dedicated to logging, documenting, and supporting the Response and Resolution of Incidents, Service Requests, and Problems, and for supporting Core ITIL Functions. ITIL means a set of best practice guidance for IT Service Management. ITIL (Information Technology Infrastructure Library) is owned by the OGC and consists of a series of publications giving guidance on the provision of quality IT Services, and on the processes and facilities needed to support them.

ITSM means information technology (IT) service management.

ITSM means IT Service Management

ITSM stands for IT service management, being the entirety of activities, directed by policies, organised and structured in processes and supporting procedures that are performed by an organisation to plan, design, deliver, operate and control information technology (IT) services offered to customers; it is thus concerned with the implementation of IT services that meet customers' needs, and it is Defined term Meaning performed by an IT service provider through an appropriate mix of people, process and information technology. "Knowledge Articles" any recorded information, data, code or other form of knowledge. "Known Errors" is as defined under ITIL. "Major Incident" is as defined under ITIL. "Management Information" is as defined under ITIL. "Master Time Reference" a precision clock that provides timing signals to synchronise slave clocks using the standard Network Time Protocol; the clock is supplied by the Other Supplier that provides network infrastructure services.

ITSM means the entirety of activities directed by policies, organized and structured in processes and supporting procedures that are performed by an organization to plan, design, deliver, operate and control information technology services offered to customers.