IT Service Continuity definition

IT Service Continuity or “ITSC” the process of ensuring that the availability of defined and agreed FITS Services will be maintained during abnormal situations;
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Examples of IT Service Continuity in a sentence

  • IT Service Continuity Management will support the overall Business Continuity and Disaster Recovery process by ensuring that the required IT technical and services operations (including computer systems, networks, Applications, data repositories, telecommunications, environment, technical support and Service Desk) can be recovered within required and agreed business time scales.

  • Establish on-going IT Service Continuity Planning activities with DIR and DIR Customers in coordination with other Service Component Provider(s) and designated Third Party Vendors.

  • Facilitate and lead information exchange between and among Service Provider and other Service Component Provider(s), DIR and DIR Customer, and/or Third Party Vendor(s) to improve end-to-end IT Service Continuity Management.

  • Service Provider must provide IT Service Continuity Management as described in this Exhibit 2.1 and Exhibit 15 and Exhibit 16.

  • Facilitate and lead in the definition and documentation of IT Service Continuity Management Policies and procedures, as approved by DIR, which set the objectives, scope and principles that will ensure the success of the IT Service Continuity Management processes.

  • Integrate Service Provider’s Capacity Management process with the other Service Management processes, including Service Level Management, Availability Management, IT Service Continuity Management and Financial Management.

  • Integrate Service Provider’s IT Service Continuity Management process with the other Service Management processes, including Service Level Management, Availability Management, Capacity Management, Configuration Management, Change Management and Incident Management.

  • Integrate Service Provider’s Security Management process, including Logical Security Administration, with all the other Service Management processes, including Incident Management, Change Management, and IT Service Continuity Management, where the processes interact.

  • Integrate the Change Management System with Service Provider’s other Service Management processes and systems, including Incident Management, Problem Management, Asset/Inventory Management, Configuration Management, Release Management and IT Service Continuity Management.

  • Create, maintain and effectively execute the IT Service Continuity Plan that is agreed to by DIR.