IT Emergency definition
Examples of IT Emergency in a sentence
This Agreement constitutes the entire agreement between the Parties hereto with respect to Mutual Assistance related to an IT Emergency, and supersedes all prior agreements, understandings, negotiations, and discussions, whether written or oral.
This Agreement does not require any Party hereto to act as a Responding Party and provide Assistance in response to an IT Emergency; any and all Assistance offered by a Responding Party and accepted by a Receiving Party requires Chief Administrative Officer (“CAO”) or other senior officer of the municipality designate approval from each of the Responding Party and the Receiving Party.
The Receiving Party will be responsible for the external and internal communication about a possible response to their IT Emergency.
After-Hours IT Emergency Support For the duration of the Agreement Regular This is a service that provides the Municipality access to IT support outside of regular office hours for IT related emergencies.
Nothing in this Agreement gives rise to a partnership or joint venture between the Parties acting together in responding to an IT Emergency, or to an employment relationship between the Receiving Party and the employees, contractors, or sub-contractors of the Responding Party(ies) in the provision of Assistance under this Agreement.
After-Hours IT Emergency Support For the duration of the Agreement Regular This is a service that provides the Municipality access to IT support outside of regular office hours (Monday to Friday 8:00am – 5:00pm) for IT related emergencies.
Any withdrawal of Assistance by the Responding Party shall be made upon no less than forty-eight (48) hours’ notice to the Receiving Party, unless the Responding Party is responding to its own actual or pending IT Emergency, in which case it may withdraw Assistance from the Receiving Party immediately and without notice.
There are no conditions, covenants, agreements, representations, warranties, or other provisions, express or implied, collateral, statutory, or otherwise, relating to Mutual Assistance related to an IT Emergency, except as provided for in this Agreement.
The Responding Party may request such reasonable additional information as it considers necessary to confirm the existence of the IT Emergency and to assess the type, scope, nature, and amount of Assistance to be provided.
The other parties to this Agreement, whether or not they offer Assistance, will endeavour to ensure notice of the IT Emergency is kept confidential.