Issue Category definition
Issue Category means one or more of the following: Critical Total service failure (e.g., unavailability of management system, significant impact on operations). Major Significant reduction experienced in system performance or unavailability of specific business critical functions. Medium Failure of one or more system functions making use of the systems difficult (e.g., service still running and operational, but not to full capacity). Low A problem which is outside of the expected operation of the service but causes only minor inconvenience to the user, requests for information, service requests, or requests for enhancements.