IOMS definition

IOMS means the Integrated Offender Management System, being the information technology system that contains detailed information about offenders. Ombudsmen’s staff means any person employed by the Chief Ombudsman and includes any person engaged, whether under a contract for services or otherwise, for the purpose of assisting the Chief Ombudsman in the performance of his or her statutory functions.
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Examples of IOMS in a sentence

  • Once section C is completed in IOMS, the person conducting the interview (or the PCO) prints another numbered copy of the IOMS generated ‘Complaint form’ for the prisoner and ticks ‘copy to inmate’ in section C.

  • Once the PCO has recorded the complaint(s) in IOMS, they must notify the applicable prison director by email that the complaint has been recorded in IOMS for them to complete the process.

  • Apart from this requirement to record the complaint on IOMS, all other complaints for Off Muster prisoners can be closed as there is no meaningful way to progress a complaint in the prisoner’s absence.

  • The interviewer is responsible for detailing the outcome of the interview in section C ‘further action taken’ of the IOMS complaint screen within 7 days of receiving notice to conduct the interview.

  • If the prisoner is Off Muster at the time the complaint is processed, staff must still record the complaint in IOMS.

  • The person who the complaint was referred to by the PCO (or the PCO themselves if they have interviewed the prisoner) will complete section C ‘further action taken’ in the IOMS complaint screen.

  • This includes relevant information from the interview with the prisoner, IOMS file notes, or further information obtained following speaking with staff involved.

  • If a prisoner is received on transfer and complaints are located on the prisoner’s file that have not been recorded in IOMS, the PCO must record them in IOMS and register the complaint against the prison in which the events occurred.

  • When the complaint is ongoing the investigator must notify the prisoner on a monthly basis in writing (by printing the updated IOMS generated ‘Complaints form’ and giving it to the prisoner) and if practicable, orally, of progress on the complaint.

  • The prisoner is then provided with a numbered copy of the IOMS generated ‘Complaint form’.