Investigative process definition
Investigative process means the totality of the fact-finding procedures within the scope of these Implementing Rules, including the receipt and recording of complaints, the initial review, the preliminary evaluation, the investigation and the report on findings.
Investigative process. In cases in which a customer disputes the accuracy of a meter reading, Seattle City Light will conduct an investigation as to whether the meter reading stated on the disputed bill accurately reflected the amount of electricity the residence used during the applicable billing period. The scope of investigative procedures shall generally be consistent with the Field Meter Investigation, AMI-TMO.26 dated June 15, 2018 and to further include investigation as to whether a meter reading was attributable to Customer Conduct. This is only a summary of the injunctive relief provided by the settlement. A complete description of the injunctive relief is contained in the Settlement Agreement, available here [link to document].