Interactive Voice Recognition definition

Interactive Voice Recognition. (IVR) is the means by which clients record attendance using the telephone.
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Examples of Interactive Voice Recognition in a sentence

  • This system need not be a full Interactive Voice Recognition (IVR) system but needs to provide some of the customer service and information functions that would generally be included in such a system.

  • Specifically, ComSuper undertakes to provide a range of communications to members on benefit entitlements and queries relating to the general administration of the Scheme in writing, over the phone (using Interactive Voice Recognition (IVR) technology) and by electronic means.

  • Interactive Voice Recognition systems allow administration of HEDIS, Health Quality, patient satisfaction, and Quality of Life surveys without operator induced bias.

  • Abandoned Call Rate Percentage of calls where the caller hangs up before speaking to a live voice, excluding those calls abandoned in the first 30 seconds and calls routed to an Interactive Voice Recognition (“IVR”) system.

  • The use of the WebViewSM central randomization system provides many advantages over telephone-based Interactive Voice Recognition Systems (IVRS) or envelope/fax-based systems.

  • The Consultant shall continue to work with Region 8 and the NYSDOT 511NY team to refine the 511NY Rideshare website and Interactive Voice Recognition (IVR) elements.

  • PIN-less Debit Card payment Transactions resulting in funds transfer from Cardholders to Merchants in connection with payments for recurring services (excluding casual or occasional purchases) for which a corresponding invoice is periodically presented to the Cardholder by the Merchant, and which Transaction is initiated via a telephone (Voice Recognition Unit, Interactive Voice Recognition) or Internet device.

  • YH04-0001 switch until the call is picked up by a contractor representative or Interactive Voice Recognition System (IVR).

  • You may also request details of Card or Money Network Product activity, entries, transactions and history by calling our Interactive Voice Recognition Unit (IVRU) at (▇▇▇) ▇▇▇-▇▇▇▇.

  • The Service Provider shall develop, implement and operate the following customer channels as a minimum:  Web;  telephone;  IVR (Interactive Voice Recognition);  post; and  email.

Related to Interactive Voice Recognition

  • Fixed wireless service means a telecommunications service that provides radio communication between fixed points.

  • Network Services means the equipment, software, and services necessary to transmit voice, data, or video.

  • Network Service User means an entity using Network Transmission Service.

  • System for Award Management (SAM) database means the primary Government repository for contractor information required for the conduct of business with the Government.

  • Communications services means any service provided for the purpose of transmission of information including, but not limited to, voice, video, or data, without regard to the transmission protocol employed, whether or not the transmission medium is owned by the provider itself. “Communications service” includes all forms of telephone services and voice, video, data or information transport, but does not include: (1) cable service; (2) open video system service, as defined in 47 C.F.R. 76; (3) public communications systems; (4) over-the-air radio or television broadcasting to the public-at-large from facilities licensed by the Federal Communications Commission or any successor thereto; and (5) direct-to-home satellite service within the meaning of Section 602 of the Telecommunications Act of 1996, Pub. L. 104–104, 110 Stat. 56 (1996).