Initial Response Goal definition

Initial Response Goal means, for any single Support Request, the goal for the elapsed period measured from the time that Customer initiates the Support Request until EnterpriseDB provides a Response.
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Examples of Initial Response Goal in a sentence

  • The Initial Response Goal is measured from the time an issue is first reported to LightEdge by the Customer until such issue has been responded to with an initial email or phone call.

  • EnterpriseDB will use commercially reasonable efforts to respond to the Support Request from the Named Contacts within the Initial Response Goal below.

  • Priority Problem Description Initial Response Goal Severity 1 (S1) Critical Impact Catastrophic failure of a real time system where all services usually offered by the product are unavailable to all users.

  • EnterpriseDB will use reasonable commercial efforts to respond to the Support Request from the Named Contacts within the Initial Response Goal below.

  • Severity Definition Initial Response Goal A – Critical One or more Products aren’t accessible or are unusable.