Infrastructure Software Installation definition
Infrastructure Software Installation. Infrastructure Software Installation provide the onsite technical resources to install, test, and activate software enhancements and releases on the County’s System per the processes and procedures defined as a result of the Software Upgrade Design Service. Infrastructure Software Installation is only available in conjunction with Software Upgrade Design Service. • System Software Upgrade Design: Contractor’s Upgrade Operations (“UO”) will review the System(s) audit data along with a field-generated equipment list to ensure there will be no Software incompatibilities between equipment that is not being upgraded versus equipment which is being upgraded. UO will identify additional equipment and engineering that is required as a result of the upgrade and create a process for installation of the upgrade. Pricing for box level maintenance support has been provided for five (5) years as requested by the County. Post-warranty Contractor support services are flexible and scaleable. They can be customized to fit the support strategy, service level and budget that best meet the County’s requirements. • Participating with the County in progress review/status meetings every week, issuing a mutually agreed upon agenda for each call or meeting, and submitting status reports that identify the activities of the previous review period (including project status, milestones achieved, tasks behind schedule, actual and potential problems); as well as activities planned for the upcoming review period, including an updated Project Schedule (measuring, evaluating, and reporting the progress against the Project Schedule). • Working with the County’s Project Manager in designing and approving the format of an Action Item Log to be used in conjunction with the Project Schedule. The purpose of the log is to identify outstanding issues, provide continual status updates on specific tasks and to identify responsibilities of the parties. • Maintaining project communications with the County Project Manager and project team members. Contractor will provide a record of correspondence as part of the progress reports provided prior to each progress meeting. • Managing the efforts of Contractor staff and coordinate Contractor activities with the County project team members. • Resolving deviations from the Project Schedule. • Monitoring and managing risks via a Risk Management Plan. • Maintaining a documentation schedule that identifies and shows the status of documents to be transmitted for r...