Incident Impact definition

Incident Impact means the likely adverse impact that the Incident will have on the Customer's ability to use a particular Service, as assessed by The Switch (acting reasonably and in good faith).
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Examples of Incident Impact in a sentence

  • Event Incident Major Incident Critical Incident Impact affects less than 30% of end customers.

  • Incident Impact (Categories of Impact) Category Description High • Significant Client data or sensitive data breach • Significant loss of access to data • Significant loss of availability of Client’s Network • Significant increase of security risk to Client’s Network • A large number of staff are affected and/or not able to do their job.

  • This entails ensuring the following information is provided to the support team about the Incident: Parts of the Service that are not functioning rightly or aren’t available Start time of Incident Impact of the Incident on users List of steps to reproduce the issue Relevant log files or data The wording of any error message C.

  • Continuant will evaluate Incident Impact and Urgency to classify all Incidents into Priority 1 (P1), Priority 2 (P2), Priority 3 (P3) and Priority 4 (P4) Incident categories.