Inbound Calls definition

Inbound Calls means calls received by the Customer from anywhere in Malaysia or globally via any network type;
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Inbound Calls means telephone calls to the Customer. Inbound Service: means any or all of the provision of a Geographic Number, Non Geographical Number Services, NGNS, or Premium Rate Services pr ovided by the Supplier particulars of which are set out in the Order. Initial Connection: means the Start Date. Installation Costs: means the initial installation cost to the Customer for connecting to the Network and providing the Service to the Customer by the Supplier.
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Inbound Calls means those collection calls received from a Cardholder.
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Examples of Inbound Calls in a sentence

  • Seller assumes all expenses related to the sending of Contacts to Provider, including provision of telecommunication lines and the bearing of network costs associated with routing Inbound Calls to the Facility.

  • Average Handle Time (AHT) for Inbound Calls and Outbound Calls and Chats supported under an Order, means the ****.

  • Supplier will provide AT&T with a voice and/or DTMF enabled Interactive Voice Response (IVR) capability of the ASP Solution that will provide AT&T with the following capabilities for Inbound Calls: ****.

  • Table 4: Baseline Rate Per Hour Table As of the Effective Date Business Mobility **** **** Consumer Mobility **** **** Consumer Wired **** **** Indirect **** **** For any program element where Agents supporting Inbound Calls or Outbound Calls or Chats are located entirely at OMC locations within the United States and Canada (“North America Program(s)”) as of the Effective Date of this Agreement, AT&T may elect to permit Supplier to provide such support from approved countries (as set forth in Appendix K).

  • Bi-annual Sabre Finance (as defined in Procedures Manual, Chapter 14) Inbound Calls Volume / Rate - Current year actuals.

  • Exhibit P-1- Price Chart(s), version 1.0, Effective Date: August 1, 2013 Channel Inbound Calls, Outbound Calls & Chats (the “Baseline Rate per ****”) Manual Transaction Processing (non- Calls or Chats) (the “Baseline Rate per Hour”) **** **** **** By not later than ****, the Parties shall meet and review the CPH estimates used in determining the Transaction Fees in the Version 21 price chart below and review for comformance with Section 4 of Appendix B (Supplier’s Prices) of the Agreement.

  • In the event that Supplier fails to meet or exceed (a) the same Service Level Performance Metric (as defined in Appendix B) for **** in any **** or **** in any ****, or (b) **** or more Service Level Performance Metric’s for **** in any **** or **** in any ****, AT&T may elect to have AT&T or its designated third party perform such Transactions requiring Manual Transaction Processing, Inbound Calls, Outbound Calls and ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION.

  • Max Volume Trigger by Action Tier 1 Max Volume Trigger Tier 2Max Volume Trigger Tier 3Max Volume Trigger Tier 4 Max Volume Trigger Call Center Inbound Calls 80,000 130,000 160,000 200,000 Pre-Cert (Intake) Imaging 180,000 490,000 630,000 790,000 Certification New Students 30,000 50,000 60,000 70,000 Disbursement Review 70,000 180,000 230,000 290,000 R2T4 (Refund) Calculations 30,000 50,000 70,000 80,000 Note: 2008 historical volumes were utilized to derive the Tier 1 max volume trigger.

  • Chats for **** that failed such requirement in (a) or (b) above resulting in more than the Threshold Percentage of Transactions requiring Manual Transaction Processing, Inbound Calls, Outbound Calls and/or Chats (up to ****) of the Transactions requiring Manual Transaction Processing, Inbound Calls, Outbound Calls and/or Chats processed.

  • For such North America Program(s) and for any program element **** where Agents support Inbound Calls or Outbound Calls or Chats at OMC locations within the United States and Canada (together with any North America Program, an “Eligible Program”), the Parties shall agree in writing on a threshold for the amount of volume of Contacts to be supported by Agents outside of the United States and Canada.


More Definitions of Inbound Calls

Inbound Calls means calls received bythe Customer from anywhere in Malaysia or globallyvia any network type;
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Inbound Calls shall have the meaning set forth in Section 1 (Services) of Exhibit A (Standard Terms and Conditions) of this Agreement.
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Related to Inbound Calls

  • Network Interface Device or "NID" is a Network Element (including all of its features, functions and capabilities) that includes any means of Interconnection of End User Customer premises wiring to Qwest's distribution plant, such as a cross connect device used for that purpose. "New Service Provider" means the Party to which an End User Customer switches its local Exchange Service or the Party to which an End User Customer is porting its telephone number(s).

  • Customer Software means software which is owned by or licensed to the Customer, including software which is or will be used by the Supplier for the purposes of providing the Goods and/or Services but excluding the Supplier Software;

  • Customer Content means any content that is uploaded onto the Services by Customer or otherwise used on or in connection with the Software.

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.

  • Prepaid calling service means the right to access exclusively telecommunications services, which must be paid for in advance and which enables the origination of calls using an access number or authorization code, whether manually or electronically dialed, and that is sold in predetermined units or dollars of which the number declines with use in a known amount.