Hypercare Support Services definition
Hypercare Support Services means a Service (e.g., an elevated level of Support Services post implementation) provided by the Supplier for a minimum of sixty (60) days immediately following a Customer’s Go-Live date to ensure seamless adoption of the new LMS. Hypercare Support Services shall address all issues related to both functional and technical, and all issues as experienced by the Customer (e.g., User experience, bug fixes, system performance related issues, timely responses to service tickets raised);