Hypercare Period definition

Hypercare Period refers to the period and services following the Go-Live of the Conga solution. ● For a release of the Conga solution, the Hypercare Period begins at Go-Live and concludes after five (5) business days, i.e. one (1) week. ● For clarity, issues identified after the Hypercare Period will be addressed per the terms set forth in Customer’s applicable subscription agreement with Conga (i.e. Customer’s purchased level of Technical Support in the MSSA and applicable Order or Order Form). Upon completion of the Hypercare Period, Conga will send Customer a notice (email sufficient) acknowledging SOW Project completion.
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Examples of Hypercare Period in a sentence

  • For the remainder of the Hypercare Period, personnel providing Hypercare Services (“Hypercare Personnel”) will be those individually identified prior to Separation or as otherwise requested and agreed by the parties.

  • During the Cut-Over Period or Hypercare Period, in lieu of the escalation process in Section 10.2(a) of the Agreement, all issues or Disputes will be subject to the escalation process set forth in Exhibit 1.

  • In the event that a Hypercare Service has not been completed by the end of the Hypercare Period then the parties may mutually agree upon any necessary extensions of the Hypercare Period for up to 2 additional months.

  • All issues identified during the Cut-Over Period or Hypercare Period will be escalated per the Command Center processes being established at the KF level.

  • Hypercare Support – For a period of no more than thirty (30) days following the Go-Live Date (the “Hypercare Period”), on a time and materials basis, Unqork will resolve Defects (as defined in Appendix 4) in the Use Case that are identified during the Hypercare Period by Customer.

  • For the avoidance of doubt, (1) enhancements to the Use Case and (2) additional remediation of Defects following the Hypercare Period shall be rendered pursuant to a separate SOW or a Change Order to this SOW.