HP Support definition

HP Support means the first and second-level technical support services for the ClearCommerce Programs provided by HP to its Customers. c) "ClearCommerce Support" shall mean the third-level technical support services for the ClearCommerce Programs provided by ClearCommerce to HP as specified in Section 4 below.
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Examples of HP Support in a sentence

  • Once this HP Support Service Agreement has been in effect for at least seventy days, we may cancel this Agreement before the expiration of the agreed term only for one or more of the following reasons: • You fail to pay an amount when due.

  • Upon the request of Customers and approval by HP, HP, at its option, will accept service orders for HP Support directly from Customers and will enter into and administer, including invoicing, Service Agreements.

  • ClearCommerce grants HP a license to reproduce, in whole or in part, any education materials distributed to HP by ClearCommerce in conjunction with the above referenced ClearCommerce training to be used solely by HP technical support engineers for the sole purpose of providing HP Support to Customers.

  • The ClearCommerce Documentation and updates and upgrades shall be used solely by HP technical support engineers for the sole purpose of providing HP Support to Customers.

  • This service also includes the Support Services for the eligible product described in the HP Support Service Agreement.

  • Support Services means the support services (the “Support Service(s)”) as described in this HP Support Service Agreement, the applicable Service Plan Description and the Receipt applicable to the purchase of this Agreement, (collectively, the "Agreement") for the HP product purchased in the United States for which this Agreement was purchased.

  • HP warrants that HP Support will be provided in a professional and workmanlike manner.

  • Nevada Residents‌ Once this HP Support Service Agreement has been in effect for at least seventy days, we may cancel this Agreement before the expiration of the agreed term only for one or more of the following reasons: • You fail to pay an amount when due.

  • Customer will prepay for HP Support Services under this Agreement at the time of support purchase.

  • Upon the Effective Date of this Agreement and for the term of this Agreement, ClearCommerce will provide, at no charge, to the HP response center engineers identified by HP, 15 days worth of initial training (minimum of 5 people per training class) on the ClearCommerce Programs to enable HP to deliver HP Support to Customers plus an additional 5 days of training for each new Version or Major or Minor Release (defined in subsection j below).

Related to HP Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.