HP Support definition

HP Support means the first and second-level technical support services for the ClearCommerce Programs provided by HP to its Customers. c) "ClearCommerce Support" shall mean the third-level technical support services for the ClearCommerce Programs provided by ClearCommerce to HP as specified in Section 4 below.
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Examples of HP Support in a sentence

  • ClearCommerce grants HP a license to reproduce, in whole or in part, any education materials distributed to HP by ClearCommerce in conjunction with the above referenced ClearCommerce training to be used solely by HP technical support engineers for the sole purpose of providing HP Support to Customers.

  • Upon the request of Customers and approval by HP, HP, at its option, will accept service orders for HP Support directly from Customers and will enter into and administer, including invoicing, Service Agreements.

  • The ClearCommerce Documentation and updates and upgrades shall be used solely by HP technical support engineers for the sole purpose of providing HP Support to Customers.

  • Upon the Effective Date of this Agreement and for the term of this Agreement, ClearCommerce will provide, at no charge, to the HP response center engineers identified by HP, 15 days worth of initial training (minimum of 5 people per training class) on the ClearCommerce Programs to enable HP to deliver HP Support to Customers plus an additional 5 days of training for each new Version or Major or Minor Release (defined in subsection j below).

  • Upon the Effective Date of this Agreement and for the term of this Agreement, ClearCommerce will provide, [*], to the HP response center engineers identified by HP, [*] on the ClearCommerce Programs to enable HP to deliver HP Support to Customers plus [*] for each new Version or Major or Minor Release (defined in subsection j below).

  • For each *** Product, SRS and Material Bay to be introduced, STRATASYS shall provide English-only technical Documentation required to train the HP Support Organization.

  • HP shall have the right to subcontract all or part of the HP Support (as defined in Exhibit D) obligations --------- to third parties.

  • HP's decision on how long to offer HP Support on selected versions of non-HP Software is final.

  • Customer sites located beyond 100 miles of a primary HP Support Responsible Office may be subject to travel charges, longer response times, and reduced coverage hours as specified in HP's "Worldwide Customer Support Travel and Office Directory." Availability of some coverage levels is based on distance from a primary HP Support Responsible Office.

  • HP will arrive on site to begin hardware maintenance within 4 hours for calls received between 8:00 am and 5:00 pm local time, for sites located within 100 miles of a primary HP Support Responsible Office.

Related to HP Support

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.