Hotline Support definition

Hotline Support the support, as described in Section 2 and Exhibit B, which You can purchase separately from Subscription pursuant to the terms of this Agreement.
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Hotline Support means a telephone hotline that is offered free of charge to Customer during Leica Geosystems’ office hours in order to provide assistance in solving Instrument or Software problems.
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Hotline Support means the Services described in subsection 2. 1. (a) of this Agreement.
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Examples of Hotline Support in a sentence

  • MKS shall offer the Hotline Support remotely by telephone, fax or e-mail during its normal business hours.

  • Telephone Hotline Support hours of operation and telephone numbers for the relevant geographic region may be found on Verity's web site at ▇▇▇.▇▇▇▇▇▇.▇▇▇.

  • OEM Agreement -------------------------------------------------------------------------------- EXHIBIT B SOFTWARE SUPPORT TERMS AND CONDITIONS For all Licensees who purchase Maintenance Services, Verity provides support in the form of Error Corrections, Software Updates, and Telephone Hotline Support.

  • During the Software License Term, the Pharmacopeia Group will provide maintenance services that include both Update Service and Hotline Support as described in this Section 2.4.a.i and 2.4.a.ii at no additional cost or expense to PDD.

  • Hotline Support includes commercially reasonable telephone and electronic mail assistance and consultation to assist PDD in resolving problems with the use of the Software, including the verification, diagnosis, and correction of material errors and defects in the Software.

  • Telephone Hotline Support will be available from 6:00 a.m. to 5:00 p.m., Pacific Standard Time, Monday through Friday (excluding OSI holidays) for Extended Warranty Services and General Support Services.

  • The Telephone Hotline Support numbers are available on the Customer Portal or otherwise available on request.

  • The Service Fee includes Support by the Red Sky Support Team including (i) Hotline Support - support services via telephone, FAX and e-mail during Red Sky's normal business hours of 9:00 AM to 5:00 PM, ET, Mon.

  • Licensee shall have access to Emergency Hotline Support of this Software Service Agreement.

  • Any warranty on Software and Controls is contingent upon there being a Hotline Support agreement being in place for the duration of the warranty Under warranty TGW Systems shall only bear the cost of the concerned defective part(s).

Related to Hotline Support

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Level 3 Support means, with the use of backup engineering and technical support staff, isolating Defects and developing Defect corrections including, without limitation, Upgrades.

  • Basic life support means the following: