Hosted Application Hours definition
Examples of Hosted Application Hours in a sentence
Escalation levels:- 1- Support analyst notified 2- Support analyst and team leader notified 3- Support analyst, team leader and support manager notified 4- Support analyst, team leader, support manager and director notified Customer can request escalation by contacting Provider “Customer Support” within Hosted Application Hours.
The Hosted Applications will be available to Customer for a minimum of 95% of the Hosted Application Hours.