Historical Levels definition
Examples of Historical Levels in a sentence
This includes Break/Fix, Customer Assistance, Required Modifications, and Elective Enhancements based on Historical Levels.
If Additional Service Level Metrics are defined for specific Services not currently defined today, they supersede any other Services Levels defined by SLA’s or established at Historical Levels.
Increase in Services beyond Historical Levels or for new usage not in place prior to Closing Date will require initiation of a project by Recipient per Exhibit D and shall mutually be agreed to by Provider and Recipient.
Provider, at Historical Levels, as defined in Section 2(d)(i) of this Agreement, shall be responsible for the IT administration of standard, routine customer and material master data maintenance during the Term; provided that Provider shall not provide these Services for any program that may be introduced by Recipient or the Business after the Closing Date for which Provider lacks the system capability to accommodate.
All IT Services provided to Recipient at Historical Levels will continue to be provided except where specifically excluded in this Schedule.