Himaya, definition
Himaya, which means "protection," is accessible at https://complaint.hemayeh.jo/ and is available for both Jordanians and non-Jordanians.• It handles a range of complaints including those related to flexible work, pay equity, and sexual harassment, and includes a specific section for Gender-Based Violence (GBV).• Users must provide detailed personal information for registration, which is necessary for the complaints to be formally processed and inspected.• Complaints submitted on "Himaya" are directed to the appropriate department and are handled by MoL’s inspectors.• Complainants have the ability to track and appeal their complaints within the system, and unresolved issues can be brought to court.• The majority of complaints received are from Amman's first district.• The platform offers options for classified or non- classified complaints, with certain issues required to be non-classified for effective resolution.• Sexual harassment complaints are handled confidentially to respect community and social norms, protecting the identities of all parties involved.• "Himaya" produces annual reports on complaints, with data up to November 2023 indicating around 12,000 complaints recorded, available on the ministry's website.• Other grievance mechanisms by MoL include service desks, email, and paper complaints. Complainants using these channels are directed to register on "Himaya" for centralized tracking.