High Priority Incident definition

High Priority Incident. A P2 incident is applicable when the issue impacts or affects a function within the production instance and in which the Application affected is mission critical, and any one or more of the following is the case: 1. Severe impact to a critical function that materially impacts Customer’s ability to conduct routine business or to meet customer’s own service levels. 2. A subset of Users is negatively impacted causing an extreme degradation in productivity.
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High Priority Incident means an Incident described on an Incident Report and allocated an Incident Priority of "High".
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Examples of High Priority Incident in a sentence

  • Any failure of Provider to meet the Response Times or Resolution Times in connection with any Emergency or High Priority Incidents shall constitute a Default for the purposes of this Schedule 4.1; provided, however, that if Provider has used its best efforts to provide a Resolution to an Emergency or High Priority Incident within the applicable Resolution Time, such Default shall not constitute a breach of this Agreement.

  • Once an Incident has been resolved or worked around, IPC will notify affected Customers as soon as reasonably possible and, for a High Priority Incident, will communicate the results of the root cause analysis within 24 hours of resolution of the Incident.

  • Upon prompt notification via telephone or when appropriate, email, of a High Priority Incident, Supplier shall commence work on resolving the deficiency within one (1) hour of notification and shall engage staff continuously until a resolution is achieved.

  • Any incident in which US Search or its customers cannot retrieve Results with acceptable responses shall be deemed a High Priority Incident.

  • Provider’s liability to a Recipient Party for Availability Credits, Performance Event Credits, Emergency and High Priority Incident Service Level Credits, and Medium Priority Incident Service Level Credits are collectively capped at 100% of the total Payment Processing Fees paid by that Recipient Party during the applicable Measurement Period.