Guaranteed Response definition
Examples of Guaranteed Response in a sentence
Unless Leica provides a Guaranteed Response Time to Customer in writing, the on-site response time will be on a reasonable effort basis.
On-site remedy for Service Plans - If Leica fails to be on-site within the Guaranteed Response Time specified in the Customer’s Service Plan, except where Customer did not provide access to the Instrument or breached the Agreement or when non-performance is the result of Force Majeure, Leica shall issue a credit to Customer for a delay of one (1) business day or more.
Should Grantor dispose of its interest in the Subject Interests as to some of the Subject Interests, or as to some part thereof, then, effective as of the date of such disposition, BP Exploration (Alaska) Inc.
For Services eligible for Guaranteed Response Times: Service calls must be received by Leica's service center before 2:00 PM Central time.
As a Performance Credit, as defined in Section 5.H. below, Supplier will credit to Aetna [*] ([*]) [*] of pro-rated [*] fees for each incident that Supplier fails to meet (a) the Guaranteed Response Time, (b) the average Server response time set forth in Section 3.B., or (c) the guaranteed availability percentage as defined in Section 3.A. with a maximum credit equal to [*]% of the [*] fees for such [*].
Customer must also provide access to the Instruments within the Guaranteed Response Time.
The following table shows the Guaranteed Response times for each priority level and provides priority level examples.
Customer must also provide access to the Instruments within the Guaranteed Response Time On-site remedy for Time and Materials - If Leica fails to be on-site within the Guaranteed Response Time purchased on a time-and- materials basis (excluding Service Plans), except where Customer did not provide access to the Instrument, Leica shall not invoice Customer the premium amount related to the Guaranteed Response Time.
Partoo shall provide a Guaranteed Response Time as follows: • 24 hours for a Critical Event; • From 24 to 72 hours for any Non-Critical Event.
GUARANTEED RESPONSE TIMES & PRIORITY LEVELS The following table shows the Guaranteed Response times for each priority level and provides priority-level examples.