Gone on arrival definition

Gone on arrival or “GOA” is defined as a Dispatch Episode where: (A) the ISP arrived prior to or within fifteen (15) minutes after the expiration of the ETA given the Member and/or Covered Vehicle’s driver and the Covered Vehicle was no longer at the disablement scene or Member’s residence; and/or (B) the ISP arrived and Service was no longer needed for the Covered Vehicle and, as a result, the Covered Service requested could not be rendered; and/or (C) a request for a Covered Service whereby the Service was cancelled more than fifteen (15) minutes after the request for dispatch assistance had been made and the ISP was already confirmed for service; and/or (D) the information provided by the Member and/or Covered Vehicle driver or AI when requesting a Service was inaccurate and/or incomplete and, as a result, RA incurred a GOA Claim Fee.
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Gone on arrival and “GOA” means a vehicle recommended / authorised for removal or clamping (A candidate vehicle) which, by the time that the removal or clamping vehicle arrives at the location at which the candidate vehicle was parked in contravention, the vehicle has been driven away.
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