Generally Managed Third Parties definition
Generally Managed Third Parties. Has the meaning given in Section 6.6(b) of the Agreement. Hardware Service Charge (HSC) Has the meaning given in Exhibit 4. Help Desk Means the facilities, associated technologies, and fully trained DIR Customer staff who respond to calls, coordinate all problem and request management activities, and act as a single point of contact for end users. Help Desk Customer Satisfaction Survey Means the survey delivered to DIR Customer Help Desk staff. Historically Underutilized Business(es) Shall have the meaning given to such term by the Texas Comptroller of Public Accounts. IIRIRA Has the meaning given in Section 15.7(o) of the Agreement. Incident Means an event which is not part of the standard operation of a service and which causes or may cause disruption to or a reduction in the quality of services and DIR and/or DIR Customer productivity. Income Tax Means any tax on or measured by the net income of a Party (including taxes on capital, net worth or revenue that are imposed as an alternative to a tax based on net or gross income), or taxes which are of the nature of excess profits tax, minimum tax on tax preferences, alternative minimum tax, accumulated earnings tax, personal holding company tax, capital gains tax, or franchise tax for the privilege of doing business. Incumbent Personnel Means employees of IBM or their subcontractors providing Services to DIR pursuant to the terms of that certain Master Services Agreement by and between DIR and IBM dated November 22, 2006. Incumbent Service Provider Means IBM or their subcontractors providing Services to DIR pursuant to the terms of that certain Master Services Agreement by and between DIR and IBM dated November 22, 2006. Inflation Sensitive Charges Has the meaning set forth in Exhibit 4. Information Technology Infrastructure Library (ITIL) Means a world-wide recognized best-practice framework for the management and delivery of IT services throughout their full life-cycle. The primary structure of the requirements in the Statements of Work are based on an ITIL v2 Foundations with ITIL v3 guidance in select functional areas (e.g. Request Management and Fulfillment) with the expectation of migrating towards ITIL v3 progressively as process improvements are incorporated into the Service Management Manual. Infrastructure Means the entire portfolio of Equipment, System Software, and Network components required for the integrated provision and operation of DIR and DIR Customer's IT systems and Applications. Infras...
Generally Managed Third Parties. Has the meaning given in Section 6.6(b) of the Agreement. Hardware Service Charge (HSC) Has the meaning given in Exhibit 4. Help Desk Means the facilities, associated technologies, and fully trained DIR Customer staff who respond to calls, coordinate all problem and request management activities, and act as a single point of contact for end users. Help Desk Customer Satisfaction Survey Means the survey delivered to DIR Customer Help Desk staff. Historically Underutilized Business(es) Shall have the meaning given to such term by the Texas Comptroller of Public Accounts. Hybrid Cloud Initiative (HCI) The HCI vision is to modernize the DCS program to an as-a-service model leveraging automation, proven solutions (buy versus build), and current resources to remain relevant to current DCS Customers and fuel growth with new DCS Customers. Hybrid Cloud Services (HCS) Means Service delivery of Data Center Services within the Consolidated, Non-Consolidated and Cloud Service Provider locations. IIRIRA Has the meaning given in Section 15.7(o) of the Agreement. Incident Means an event which is not part of the standard operation of a service and which causes or may cause disruption to or a reduction in the quality of services and DIR and/or DIR Customer productivity. Income Tax Means any tax on or measured by the net income of a Party (including taxes on capital, net worth or revenue that are imposed as an alternative to a tax based on net or gross income), or taxes which are of the nature of excess profits tax, minimum tax on tax preferences, alternative minimum tax, accumulated earnings tax, personal holding company tax, capital gains tax, or franchise tax for the privilege of doing business. Incumbent Personnel Means employees of IBM or their subcontractors providing Services to DIR pursuant to the terms of that certain Master Services Agreement by and between DIR and IBM dated November 22, 2006. Incumbent Service Provider Means IBM or their subcontractors providing Services to DIR pursuant to the terms of that certain Master Services Agreement by and between DIR and IBM dated November 22, 2006. Inflation Sensitive Charges Has the meaning set forth in Exhibit 4. Information Technology Infrastructure Library (ITIL) Means a world-wide recognized best-practice framework for the management and delivery of IT services throughout their full life-cycle. The primary structure of the requirements in the Statements of Work are based on an ITIL v2 Foundations with ITIL v3 guida...
Generally Managed Third Parties. Has the meaning given in Section 6.6(b) of the Agreement. Hardware Service Charge (HSC) Has the meaning given in Exhibit 4 of the Data Center Services Service Component Provider Master Services Agreement (DIR Contract Number DIR-DCS-SCP-MSA-002). Help Desk Means the facilities, associated technologies, and fully trained DIR Customer staff who respond to calls, coordinate all problem and request management activities, and act as a single point of contact for end users. Help Desk Customer Satisfaction Survey Means the survey delivered to DIR Customer Help Desk staff. Historically Underutilized Business(es) Shall have the meaning given to such term by the Texas Comptroller of Public Accounts. IIRIRA Has the meaning given in Section 15.7(o) of the Agreement. Incident Means an event which is not part of the standard operation of a service Term Definition and which causes or may cause disruption to or a reduction in the quality of services and DIR and/or DIR Customer productivity. Income Tax Means any tax on or measured by the net income of a Party (including taxes on capital, net worth or revenue that are imposed as an alternative to a tax based on net or gross income), or taxes which are of the nature of excess profits tax, minimum tax on tax preferences, alternative minimum tax, accumulated earnings tax, personal holding company tax, capital gains tax, or franchise tax for the privilege of doing business. Incumbent Personnel Means employees of IBM or their subcontractors providing Services to DIR pursuant to the terms of that certain Master Services Agreement by and between DIR and IBM dated November 22, 2006. Incumbent Service Provider Means IBM or their subcontractors providing Services to DIR pursuant to the terms of that certain Master Services Agreement by and between DIR and IBM dated November 22, 2006. Inflation Sensitive Charges Has the meaning set forth in Exhibit 4. Information Technology Infrastructure Library (ITIL) Means a world-wide recognized best-practice framework for the management and delivery of IT services throughout their full life-cycle. The primary structure of the requirements in the Statements of Work are based on an ITIL v2 Foundations with ITIL v3 guidance in select functional areas (e.g. Request Management and Fulfillment) with the expectation of migrating towards ITIL v3 progressively as process improvements are incorporated into the Service Management Manual. Infrastructure Means the entire portfolio of Equipment, System Softwar...