GENERAL SCOPE definition

GENERAL SCOPE. The Parent Company shall indemnify the Appointee and his or her heirs, executors, administrators and personal representatives (collectively the "Indemnitees" and individually an "Indemnitee") for all costs, charges, expenses, fees, liabilities or obligations imposed under or incurred by the Indemnitees at law, in equity or by, pursuant to, or under, any statute, law or regulation ("Liability") in relation to any claim, action, proceeding, investigation, or order whether civil, criminal or administrative (collectively or individually a "Claim") arising as a result of or in connection with the Appointee acting as a director, officer, member of the management committee or in any similar capacity in respect of the Parent Company and(or) any corporation, joint venture, partnership or other organization in which the Parent Company has an ownership interest either directly or indirectly through one or more corporations, partnerships, joint ventures or other organizations and, including, without limitation, legal fees and disbursements and all other costs of investigation and defence incurred by the Indemnitees or any of them in relation to a Claim, whether or not any action or proceeding is commenced, and all amounts paid or payable by the Indemnitees or any of them to settle a Claim or to satisfy a judgment, including, without limitation, the payment of interest and costs, or otherwise to discharge a Liability imposed or incurred.

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GENERAL SCOPE. The Provider’s responsibility is for the Citrix or VMware infrastructure running the agreed Desktops (as per the Terms of Agreement). No responsibility is taken for a Customer managed system. • All users will have access to the applications from any device, anywhere, assuming internet access from Desktops, Laptops or Tablets (performance cannot be guaranteed over the open internet). • Where the provider is required to make a change on the customers behalf (e.g. OS patching or Application updates), the customer is required to submit a request for change, giving the provider a minimum of 1 week notice. Request for change maybe subject to acceptance. • A request for service (e.g. additional resource or hardware) must be submitted to the provider with a minimum of 3 weeks’ notice. This could result in additional cost to the customer. • The Provider will have all work on a customer managed system cleared by the customer with any chargeable work agreed by the customer prior to commencement of the work. • The Support Desk will act as a single point of contact for all incidents. • Tickets will be automatically raised upon contact. ▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ • By telephone (Silver and Gold Level only) US +▇ ▇▇▇ ▇▇▇ ▇▇▇▇ Support Desk Tier 2nd / 3rd Line 2nd / 3rd Line 1st Line Acceptance of incident reports. Mon to Fri: 09:00 – 18:00* Email Only Mon to Fri: 08:00 – 20:00* Email and Telephone Including up to 8 hours per month 24\7* Email and Telephone Full support Response time S1 - 2 Hours S2 - 4 Hours S3 - 8 Hours S1 - 1 Hour S2 - 2 Hours S3 - 6 Hours S1 - 30 Minutes S2 - 1 Hour S3 - 4 Hours * Support does not include UK Bank holidays, Christmas and New years Note: Although response times have been set out in the above table, the support desk will endeavour to respond as swiftly as possible to all tickets raised. In most cases this is well within response times expected. If the ticket is not actioned within the agreed timeframe, this will need to be escalated internally within IMSCAD Cloud, please see escalation process for your escalation points. Within the Providers Ticket System, all events related to a Service will be tracked with an individual Ticket. In the case of Service Outage, the related Ticket will be marked with a Severity 1 (S1) as SLA relevant. The following table gives an overview of the Severity levels within The Providers Trouble Ticket System and an indication of priority level the ticket is assigned. Priority levels can be determined in a number o...

Examples of GENERAL SCOPE in a sentence

• GENERAL SCOPE STATEMENT The CONSULTANT shall provide and perform the following services, which shall constitute the GENERAL SCOPE of the BASIC SERVICES under the covenants, terms, and provisions of this SERVICE PROVIDER AGREEMENT.

• Pursuant to the GENERAL SCOPE of the BASIC SERVICES stated herein above, the CONSULTANT shall perform all services and/or work necessary to complete the following task(s) and/or provide the following item(s) which are enumerated to correspond to the task(s) and/or items set forth in EXHIBIT “B” entitled “COMPENSATION AND METHOD OF PAYMENT”.

• GENERAL SCOPE Except in the case of works written or produced for hire, and subject to any restrictions imposed by outside sponsoring or funding organizations, a Faculty Member who writes or produces any work shall have exclusive rights thereto, including the ownership of copyright.

• The CONSULTANT shall provide and perform the following services, which shall constitute the GENERAL SCOPE of the BASIC SERVICES under the covenants, terms, and provisions of this SERVICE PROVIDER AGREEMENT.

• The purpose of this Contract is to establish a master contract for construction services related to [INSERT GENERAL SCOPE, E.G., ROOFING, ELEVATORS, HVAC, ETC.] for various courthouse facility projects throughout the State of California as specified in Service Work Order(s), that may be issued by the Judicial Council.

• QUALITY AGREEMENT SCOPE GENERAL SCOPE AND RESPONSIBILITIES The Quality Agreement will define the responsibilities and interactions of Baxalta and Precision for the clinical production of Product by Precision pursuant to the Supply Agreement, specifically relating to quality control, quality assurance and validation of clinical supply of Product to ensure that Product complies with the Specification (as defined in the Supply Agreement Term Sheet), licenses, and marketing authorizations.

• WT0208161131TPA 3 GENERAL SCOPE OF SERVICES – WETLAND GROUNDWATER RECHARGE PARK: DETAILED STUDY, DESIGN, AND PERMITTING SERVICES It is anticipated that up to three 2‐inch sand/clay monitoring ▇▇▇▇▇, two 4‐inch Upper Floridan aquifer monitoring ▇▇▇▇▇, and one 12‐inch diameter Upper Floridan aquifer test well will be installed on the selected site.

• The amount of compensation payable by COSADC to Provider shall be based on the price, rates and schedules provided in the GENERAL SCOPE OF WORK, Exhibit “A” and incorporated into this Agreement for all purposes.

• This information will be used to plan a detailed site‐specific investigation to assess the site’s hydraulic capacity for infiltration, and gather the required information for permitting an infiltration system to 2 WT0208161131TPA GENERAL SCOPE OF SERVICES – WETLAND GROUNDWATER RECHARGE PARK: DETAILED STUDY, DESIGN, AND PERMITTING SERVICES meet the technical requirements of the Florida Water Reuse Rule (Chapter 62‐610, Florida Administrative Code [F.A.C.]).

• GENERAL SCOPE OF SERVICES The scope of services describes the professional construction support services necessary to successfully complete the project in compliance with the federal requirements.